TWLO JPMorgan TMT 2026

Awesome. Welcome, everybody, to the 54th JPMorgan TMC Conference. Great pleasure to be up here with Aiden Viggiano, CFO of Twilio; Andy O'Dower, VP and Field CTO; and Rodney, Investor Relations. Why don't we just start with a 30-second introduction of you guys.

Yes, great. So Aidan, I'm the CFO of Twilio. I've been with the company 7 years, CFO for about half of that. Before that, I was at General Electric in various roles, but based in Boston in my final role at General Electric.

Hi, everyone. Andy O'Dower, Field CTO here at Twilio. For the last 5 years, I've been leading voice and video conversational AI products at Twilio as well. Before that, about 10-year customer of Twilio and previous businesses like Segment, Send Grid as well.

So been leveraging and depending on the Twilio platform for years before leading product and now leading as field CTO.

Rodney, Head of IR. I've been here for the last 3 years. But my history with Twilio actually goes back to the first 7 or 8 years of my career on the sell side. I actually covered Twilio for the first 3 years since it went public.

So it feels like I've spent a decade here, which has been lovely. So... e Inc,dvchs,f.fv ARwm W5mwcc Wnw5swj

And to start off, Twilio has been in a remarkable journey over the last 2 years. I think arguably stronger today than it's ever been. A lot of investors who maybe now forget the tougher times in 2022, 2023 reset, leadership transition, operational review, divestitures, and it's taken a while for the market to kind of understand the opportunity you guys have ahead of yourself. So can you just walk us through some of the changes you're undertaking and where you guys sit today?

Yes, absolutely. I think you characterized it right. It definitely was a journey. It was a multiyear journey, one that started in about 2022.

So if you think back to that time, right, we're coming off the pandemic, zero interest rate policy was no longer a thing. And what we saw in the business was growth started to slow. And unlike most other software businesses, we're usage-based. And so we saw growth slow, I'd say, quicker than other business models may have.

And at the time, we weren't profitable. We were using cash, definitely losing money, a lot of money on a GAAP basis.