TWLO Q1 2026 Earnings

Call Details

• Call Title: Twilio Inc. Q1 2026 Earnings Call
• Date: April 30, 2026 at 9:00 PM UTC
• Management Team:
  • Rodney Nelson (Vice President, Investor Relations)
  • Khozema Shipchandler (Chief Executive Officer)
  • Aiden Viggiano (Chief Financial Officer)
  • Thomas Wyatt (Chief Revenue Officer)

Call Summary

Financial Performance

• Twilio reported revenue of $1.4 billion in Q1 2026, up 20% year-over-year on a reported basis.
• Organic revenue growth was 16% year-over-year for the quarter, representing the fastest organic growth rate since 2022.
• Non-GAAP gross profit was $697 million, up 16% year-over-year and marked the best non-GAAP gross profit growth rate since 2022.
• Non-GAAP income from operations was a record $279 million in Q1, up 31% year-over-year.
• GAAP income from operations was $108 million for the quarter, while free cash flow was $132 million including a $141 million cash bonus payment tied to 2025.
• Non-GAAP operating margin was a record 19.8%, up 160 basis points year-over-year despite a roughly 70 basis point headwind from incremental U.S. carrier fees.

ARR / Recurring Revenue Growth

• Dollar-based net expansion rate was 114% for Q1, with roughly four points of that increase attributed to incremental carrier fees.
• Self-serve and ISV/ISC channels each delivered revenue growth of 25%+ year-over-year in the quarter.
• Multi-product customer count increased 29% in Q1, and revenue from multi-product customers is accelerating.
• Software add-on revenue growth exceeded 20% year-over-year, driven by Verify, branded calling, and conversational intelligence.
• Messaging represents roughly 60% of Twilio's business and showed accelerated growth in the quarter.
• Voice channel revenue grew 20% year-over-year and showed continued footprint expansion within existing customers.